Refunds and Returns

Thanks for shopping at RoomLayot. We’re sorry you weren’t happy with your purchase. Let’s get started on your return.

 

You will have fourteen days to contact us regarding return of your purchase. If the merchandise is damaged or you change your mind, let us know so we can start the return process with the manufacturer on your behalf.
 
If the return is due to an order being damaged, defective, or incorrect, then we will arrange for prepaid return at our expense and issue full refund shortly after the return is received back at the warehouse. If the return is due to reason other than item being damaged, defective, or incorrect then customer is responsible for shipping costs incurred. Please note that while we do offer free shipping on our website, the customer is responsible for all shipping costs incurred on returned orders that are not damaged, defective or incorrect. Additionally, some returns may be subject to a restocking fee. Before returning a product, please obtain return authorization by contacting us at [email protected] and providing the following information: customer name, item(s) to be returned, and the nature of the problem. Refund minus any applicable return shipping cost will be issued shortly after return is received back at the suppliers warehouse.
 
Please refuse delivery if your order appears damaged, defective, or incorrect. Once delivery has been refused with the shipper, you will have the option to cancel the order for a full refund, or have a replacement shipped to you at no additional cost. Please notify us as soon as possible if your order is delivered with concealed damaged. Please include a detailed description of the damages or defects along with any additional supporting documents, like part numbers, and pictures, emailed to [email protected]. Once we have received this information, we will file a claim with the shipper or manufacturer on your behalf, and you will be given the option to have a replacement sent or receive full refund.
 
 
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